Privacy Policy
At Learn English HQ (accessible at https://learnenglishhq.com), your privacy is one of our primary priorities. This Privacy Policy documents the types of information collected and recorded by Learn English HQ ("we", "us", or "our") and how we use, safeguard, and disclose that information.
If you have additional questions or require more information about our Privacy Policy, please do not hesitate to contact us at [email protected].
1. Scope & Consent
This Privacy Policy applies solely to our online activities and is valid for visitors to our website with regards to the information that they share with or is collected by Learn English HQ. By accessing or using our website, you hereby consent to our Privacy Policy and agree to its terms.
2. Information We Collect
We collect information in two ways: information you voluntarily provide to us, and information collected automatically through your use of the website.
A. Information You Voluntarily Provide
- Lead Magnet & Newsletter Opt-Ins: When you request our free educational guide ("Order Like a Local in English") or subscribe to our conversational study tips, we may collect your first name and email address.
- Direct Inquiries: When you reach out via our contact form or support email, we receive your name, email address, message contents, and any attachments or information you choose to provide.
B. Information Collected Automatically
- Log Files & Server Data: Like most web platforms, Learn English HQ follows standard logging procedures. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and the number of clicks. These are not linked to personally identifiable information.
- Device & Usage Information: We collect technical data regarding your operating system, screen resolution, language settings, and page engagement durations to optimize our responsive web interface and interactive flashcards.
- Local Browser Storage: Our interactive 3D flashcards use your browser's local storage (localStorage) to store your individual study progress, such as cards flipped, session streaks, and volume preferences. This data remains on your personal device and is not transmitted to our servers.
3. How We Use Your Information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our educational website and interactive flashcard suites;
- Improve, personalize, and expand our educational guides and situational scenarios;
- Understand and analyze how visitors navigate and utilize our practice tools;
- Develop new conversational practice decks, features, and functionality;
- Deliver educational email sequences, free study materials, and promotional updates with one-click unsubscribe capabilities;
- Monitor, detect, and prevent technical errors, security threats, and fraudulent activity;
- Comply with applicable legal, accounting, and regulatory obligations.
4. Advertising, Analytics & Tracking Technologies
Learn English HQ works with third-party service providers, analytics platforms, and advertising networks to evaluate website performance and display relevant educational promotions across the internet.
Google Analytics & Google Ads
We use Google Analytics and Google Ads (conversion tags and remarketing) provided by Google LLC. Google uses cookies, including the DoubleClick cookie and DART cookie, to serve ads to our site visitors based on their visit to learnenglishhq.com and other websites on the internet.
- Visitors may opt out of personalized Google advertising by visiting the Google Ads Settings.
- You can also prevent Google Analytics from using your data by downloading and installing the Google Analytics Opt-out Browser Add-on.
Meta Pixel (Facebook Ads)
We may utilize the Meta Pixel (Facebook Pixel) operated by Meta Platforms, Inc. The pixel helps us measure the effectiveness of our Facebook advertising campaigns, build tailored educational custom audiences, and serve relevant English-learning resources to Facebook and Instagram users.
- Data collected by Meta is subject to Meta's Data Policy.
- You can manage your ad preferences or opt out of interest-based ads on Facebook by visiting your Facebook Ad Preferences.
Pinterest Tag & Social Networks
We may employ tracking tags from Pinterest and other social networks to track engagement with our visual flashcards and practice guides. You can manage Pinterest personalization settings in your Pinterest account profile under Personalization.
Industry-Wide Opt-Out Mechanisms
You can opt out of collection and use of information for targeted advertising across participating ad networks through the following industry resources:
- Network Advertising Initiative (NAI) Opt-Out Tool
- Digital Advertising Alliance (DAA) WebChoices Tool
- European Interactive Digital Advertising Alliance (EDAA) (EU/EEA visitors)
5. Cookies & Web Beacons
Like any other website, Learn English HQ uses "cookies". These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
You can choose to disable cookies through your individual browser options. Detailed information about cookie management with specific web browsers can be found at the browsers' respective websites.
6. Third-Party Affiliate Programs & External Links
Learn English HQ contains outbound links to external third-party websites, including affiliate links to language courses (such as Rocket Languages via ClickBank).
When you click on an external link or make a purchase through an affiliate link, you will be directed to the third party's platform. Learn English HQ does not collect, process, or store payment information, credit card details, or billing addresses. All transactions are executed securely on third-party servers governed by the third party's independent privacy policy and terms of service. We encourage you to consult the respective Privacy Policies of these third parties.
7. GDPR Privacy Rights (Data Protection Rights for EEA/UK Residents)
If you reside in the European Economic Area (EEA) or the United Kingdom, you are entitled to the following data protection rights under the General Data Protection Regulation (GDPR):
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at [email protected].
8. CCPA / CPRA Privacy Rights (California Residents)
Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California consumers have the following rights:
- The right to know what personal data categories and specific pieces of personal data we have collected about you;
- The right to request the deletion of your personal data collected by us;
- The right to correct inaccurate personal data;
- The right not to receive discriminatory treatment for the exercise of your privacy rights.
We do not sell personal information. If you wish to submit a California privacy request, please contact us at [email protected].
9. Data Security & Storage
We adopt appropriate data collection, storage, and processing practices and security measures (including HTTPS/TLS encryption across all web traffic) to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.
10. Children's Information (COPPA Compliance)
Protecting the privacy of young children is especially important to us. Learn English HQ does not knowingly collect any Personal Identifiable Information from children under the age of 13 (or under 16 in the EEA). If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will use our best efforts to promptly remove such information from our records.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our legal obligations, technology, or business practices. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this document.
12. Contact Information
If you have any questions, suggestions, or requests regarding this Privacy Policy, please contact our privacy compliance team:
Company Name: Learn English HQ
Website: https://learnenglishhq.com
Email: [email protected]
Support: [email protected]